Terms
Draft. Last updated October 2026.
These terms cover every day trip booked on this website. Booking a trip means you accept them. They are written in plain English on purpose. Where a translation disagrees with the English, the English text is the one that counts.
1. Who we are
balitravelagents.com is a private day-trip operator based in Denpasar, Bali, Indonesia. We arrange a car, a licensed driver-guide and a plan for your trip. We are not a travel agency for flights, hotels or visas.
2. What you are booking
You book one private car with a driver-guide for one day of up to ten hours, counted from your chosen pickup time. Nobody else joins your car.
- Maximum four guests per car, including children who take a seat.
- Up to four stops, plus one lunch stop, and at most one dinner stop.
- Pickup and drop-off at your hotel, villa or another address you give us, inside the areas we serve.
3. The price
Rp 1.500.000 for the car and the first guest, Rp 300.000 per extra guest, up to 4 guests.
Included: the car, fuel, parking, road tolls, entrance fees for the stops in your plan, drinking water, your licensed driver-guide, and the photos taken during the trip.
Not included: your meals and drinks, optional activities you book on the spot, personal shopping, and tips. Tipping is never expected. If you do tip, all of it goes to your driver-guide.
All prices are in Indonesian Rupiah. Amounts shown in other currencies anywhere on this site are an approximate conversion for your convenience and are not the amount you pay.
4. Paying
Unless your confirmation says otherwise, you pay your driver-guide in cash in Rupiah at pickup, or online where we offer it. The price on your confirmation is the price. It does not change afterwards, even if we change our published prices.
5. Changing or cancelling
Changes, cancellations, weather and refunds are covered in full on our cancellation policy page, which forms part of these terms.
6. Our guarantees
These guarantees cover the trips we run ourselves. A trip run by a partner company says on its own page what it includes.
- Rain plan. Every outdoor stop in your plan has a dry alternative nearby, which your driver-guide takes instead when the weather calls for it, at no extra cost. If an activity with its own ticket, such as rafting, is cancelled for weather, we refund its price after your trip.
- On time. If your driver-guide arrives more than 15 minutes after the booked pickup time at the booked pickup place, we pay you Rp 150.000 back. This does not apply when the pickup time or place changed less than 24 hours before the trip, or when the authorities close the road.
- Photos. If you allowed photos when you booked, your photos are on your booking page within 48 hours of the end of your trip. If they are not, we pay you Rp 150.000 back.
- Free changes and cancellation. Until 24 hours before your pickup time you can change or cancel your trip at no cost, and anything you paid comes back in full. The cancellation policy has the details.
A guarantee that applies is paid within 7 days, the way you paid: back to your card or account for an online payment, by bank transfer or in cash for a cash payment. Tell your driver-guide or write to us; you do not have to prove anything we can see on the booking ourselves. Each guarantee is paid at most once per trip.
7. On the day
- Please be ready at the agreed time. We wait up to 30 minutes. After that the trip may be shortened, and after 60 minutes it counts as a no-show and is not refunded.
- The plan is yours, but the driver-guide decides how to drive it. They may change the order of stops, or skip one, for traffic, weather, road closures, a ceremony, or safety.
- Temples and other sacred places have dress and behaviour rules. Please follow them, and follow your driver-guide's instructions.
- Seat belts are worn by everyone. Indonesian law applies in the car. Illegal substances and abusive behaviour end the trip immediately, without a refund.
- Smoking and vaping are not allowed in the car.
8. Children, health and accessibility
Tell us about child seats, limited mobility, allergies or anything else we should plan for when you book, and we will tell you honestly what is possible. Some waterfalls and temples involve many steps and cannot be made accessible.
9. Drivers and liability
Before a driver takes guests, we check their driving licence, ID and car papers. We are responsible for the transport service we provide and for reasonable care in arranging your trip.
We are not responsible for injury, loss or damage caused by your own choices at a stop, for the acts of third parties such as restaurants or activity operators, or for events outside our control, including weather, earthquakes, volcanic activity, ceremonies, strikes and road closures. Please travel with your own travel insurance.
Where we are liable, our liability is limited to the amount you paid for the trip.
10. Photos
If you allow it when you book, your driver-guide takes photos during the trip and they are on your booking page within 48 hours of its end (see our guarantees above). They are yours to keep and share. We only use a photo of you in our own marketing if you give us permission first.
11. Your account
Keep your sign-in details to yourself and give us accurate contact information. You may delete your account at any time from your account page, once you have no upcoming trip booked.
12. Complaints
If something goes wrong, tell your driver-guide on the day so we can fix it there and then, and write to us within 30 days. We answer every complaint.
13. Law
These terms are governed by Indonesian law, and disputes belong to the courts of Denpasar, Bali.
14. Maps and places
This site uses Google Maps features: the maps, and the search that suggests pickup places as you type. By using these features you agree to be bound by the Google Maps/Google Earth Additional Terms of Service and the Google Privacy Policy.
15. Changes to these terms
We may update these terms. The version you accepted when you booked is the one that applies to your trip.